1. Introduction
Masterpost.io, operated by Neuracoder, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our automated image processing service.
By using our service, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information:
- Email Address: Used for account creation, authentication, and communication
- Access Code: Unique identifier for secure login (format: MP-XXXX-XXXX)
- Payment Information: Processed securely by Paddle (our Merchant of Record) - we do NOT store credit card details
- Images: Photos you upload for processing (stored temporarily for 24 hours only)
- Usage Data: Credits used, processing history, service interactions
- Technical Data: IP address, browser type, device information for security and service improvement
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our image processing service
- To authenticate users and manage accounts
- To process payments and manage credit balances
- To send service-related notifications (access codes, transaction confirmations)
- To improve our service and develop new features
- To detect and prevent fraud or abuse
- To comply with legal obligations
We will NEVER sell or rent your personal information to third parties.
4. Image Processing and Storage
Your images are handled with strict privacy controls:
- Temporary Storage: Images are stored for a maximum of 24 hours
- Automatic Deletion: All uploaded and processed images are automatically deleted after 24 hours
- No Training Data: Your images are NEVER used to train AI models
- No Sharing: We do not share your images with third parties except as required for processing (Qwen AI for premium images)
- Secure Processing: Images are processed on secure servers with encryption in transit
Important: Download your processed images within 24 hours or they will be permanently deleted.
5. Payment Processing
All payment transactions are processed by Paddle, our Merchant of Record.
- Paddle handles all payment card information securely (PCI DSS compliant)
- We receive only transaction confirmations, not your credit card details
- Paddle may collect additional information for tax and compliance purposes
- For Paddle's privacy practices, see: Paddle Privacy Policy
6. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Server Location: Data is stored on secure servers hosted by Hetzner in Germany (EU data protection laws apply)
- Encryption: Data is encrypted in transit using HTTPS/TLS
- Access Controls: Limited access to personal data by authorized personnel only
- Regular Backups: Database backups are performed regularly and stored securely
- Security Monitoring: We monitor for unauthorized access and suspicious activity
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and personal data
- Portability: Request your data in a machine-readable format
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent at any time (may limit service availability)
To exercise any of these rights, contact us at support@masterpost.io
8. Cookies and Tracking
We use minimal cookies and tracking technologies:
- Essential Cookies: Required for authentication and session management
- Analytics: We may use basic analytics to understand service usage (aggregated data only)
- No Third-Party Advertising: We do not use cookies for advertising purposes
You can control cookies through your browser settings, but disabling essential cookies may limit service functionality.
9. Data Retention
- Account Data: Retained as long as your account is active
- Transaction Records: Retained for 7 years for tax and legal compliance
- Images: Automatically deleted after 24 hours
- Logs: Technical logs retained for 90 days for security purposes
When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
10. Third-Party Services
We use the following third-party services:
- Paddle: Payment processing (see their privacy policy)
- Alibaba Cloud (Qwen AI): Premium image processing for AI-powered background removal
- Hetzner: Server hosting in Germany
These services have their own privacy policies and we are not responsible for their practices.
11. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email at least 30 days before taking effect. Continued use of the service after changes constitutes acceptance of the updated policy.
13. Contact Information
For questions, concerns, or to exercise your privacy rights, contact us at:
📧 support@masterpost.io
Data Controller: Neuracoder
Service: Masterpost.io